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For Service Support email us at service@buysecuritydirect.com
or you may reach us at the numbers listed below, for any problems with any of the equipment that is offered on
this site.
Our Service Department will then assist you in
giving you an authorization number to return any defective
equipment that is under the one year warranty either for
replacement or warranty repair.
For equipment that the
warranty has expired, the equipment can be evaluated for
repair costs and quoted directly to you.
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For emergency assistance during
office hours, (Monday thru Friday
8am - 5pm Pacific), you may
reach our service department at the following numbers:
1-800-445-5166 toll free
1-425-353-5512 |
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For emergency assistance after
hours or holidays, you may reach the following personnel:
Different personnel may be on call at different times, so if
you do not reach the first person you call, continue on to the
next number until you are able to make contact.
Bill Miller, President,
Cell:
(425) 508-1810
Gary Olson, Director of Field Operations
Cell: (425) 754-2157
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For
the MAX-1000 system components the return time to Reliable
Security is 24 hours, overnight shipping for European
Orders. The turn around time for warranty replacement or
warranty repair is 24 hours guaranteed.
